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Valley Warranty

VALLEY ACRYLIC LIMITED WARRANTY

VALLEY offers the following express limited warranties on its products. These warranties extend only to the original owner/end-user for personal household use and start from the manufacturing date of the unit. For commercial uses, additional limitations apply. A proof of purchase is mandatory to proceed with any warranty claims.

This limited warranty, starting on the original purchase date, is only offered to the original purchaser who acquires the product directly from authorized Valley dealers. This limited warranty does not apply to cases in which a product was incorrectly installed, nor to damage due to negligence, misuse, thermal shocks, cigarette burn, fire, natural disasters or other accidents.

Please see below for warranty periods:

VALLEY ACRYLIC- Acrylic: Valley Acrylic, Acrylic skirted & drop-in bathtubs and shower bases are warrantied for residential use for a period of 20 years from the original purchase date, against any failure from improper manufacturing defects. 

VALLEY ACRYLIC- Freestanding Acrylic Bathtub: Valley Acrylic, Acrylic Freestanding bathtubs are warrantied for residential use for a period of 1 year from the original purchase date, against any failure from improper manufacturing defects. 

VALLEY - SHILA STONE: Valley Shila Stone products are warrantied for residential use for a period of 10 years from the original purchase date, against any failure from improper manufacturing defects.  

VALLEY - AURA STONE: Valley Aura Stone products are warrantied for residential use for a period of 5 years from the original purchase date, against any failure from improper manufacturing defects.

VALLEY - CERAMICS: Valley Ceramics are warrantied for residential use for a period of 1 year from the original purchase date, against any failure from improper manufacturing defects. 

VALLEY - TOILETS: Valley Toilets (not including seats) are warrantied for residential use for a period of 1 year from the original purchase date, against any failure from improper manufacturing defects. 

VALLEY - FAUCETS (Except shower panels-1 year warranty): Valley Acrylic Faucets carry a limited lifetime warranty against any failure from improper manufacturing defects- proof of purchase required. 

VALLEY - VANITY FURNITURE AND ACCESSORIES: Valley Vanity Furniture and Accessory products are warrantied for residential use for a period of 1 year from the originals purchase date, against any failure from improper manufacturing defects.

VALLEY - COLOUR ME: The paint finish exterior is warrantied for a period of 1 year, from the originals purchase date, against any failure from improper manufacturing defects. 

VALLEY - SHOWER DOORS: Valley Shower Doors are warrantied for residential use for a period of 1 year, from the originals purchase date, against any failure from improper manufacturing defects.  

VALLEY - SPA SYSTEMS: Blowers, Pumps, Electronic controls and Remote controls:

ll air blowers, pumps, electronic controls and remote controls are warranted to be free of defects in the manufacturing, material and workmanship for a period of 1 year from the date of purchase by the initial owner/end-user. If proof of purchase is not available, components are warranted for 16 months from the date of blower, pump, electronic control or remote control manufacturing. 

Exclusions Blowers:

  • Chemical alteration
  • Over voltage
  • Transport or impact damage
  • Opened or modified components
  • Normal wear of the motor brushes
  • Water infiltration into the motor

Exclusions Pumps:

  • Chemical alteration
  • Over voltage
  • Transport or impact damage
  • Opened or modified components
  • Components altered by water quality or chemical products
  • Wet-end blockage by residues. (e.g., hair)

Exclusions Electronic controls & Remote controls:

  • Chemical alteration
  • Over voltage
  • Transport or impact damage
  • Opened or modified components

VALLEY - MIRRORS: Valley Mirrors are guaranteed for residential use for a period of 1 year, from the originals purchase date, against any failure from improper manufacturing defects. 

At Valley Acrylic, we are proud of creating hand made quality products in Canada. Our manufacturing process favours artisanship over automation. All of our products are designed, manufactured and assembled by a team of highly trained craftspeople who are passionate about their work. Workers make a full, documented inspection at every step of production.

For a product delivered by Valley in Canada, the warranty applies on the terms and conditions of Canada and in the specific region where Valley has shipped the product. The same applies if a product has been shipped by Valley in the United States, the warranty applies under the terms and conditions of the United States, and in the specific region where Valley has delivered the product. The product is covered by this warranty for the designated time as long as it is installed in its original location and owned by its original owner. The replacement parts, if needed, are shipped to the retailer and the shipping costs are at the charge of the customer.

The warranty does not extend to:

  • Damage caused by cleaning, maintenance, or installation performed other than strictly in accordance with the information contained in the Instructions.
  • Damage caused by the use of strong chemicals.
  • Gloss reduction, scratching, or staining of the finish over time due to water impurities or atmospheric conditions.
  • Damage due to installation error, product neglect, misuse, or abuse, accident, or negligence, whether caused by the purchaser, a contractor, or a service provider, or any other cause beyond the control of Valley.

In order to obtain service provided under this warranty during regular business hours, contact the dealer or distributor who sold the unit, or VALLEY directly.

Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the model name and number and color finish of the product, and the date and place of purchase. Also include your original invoice. In order to assess any claim, we may have to inspect the product as installed before removal and must be provided with access to the product upon request. Except as provided herein, seller makes no warranty of any kind, express or implied, with respect to the product, its merchantability, or fitness for a particular purpose. Seller shall not be responsible for any indirect, incidental, or consequential damages resulting from the delivery, installation, or use of the product.

VALLEY will provide the warranty service described above when the following conditions have been met:

1. The failure is of the nature or type covered by the warranty

2. The user has informed an authorized VALLEY Agent or Warranty Service Department representative, of the nature of the problem during the warranty period

3. Conclusive evidence (e.g., proof of purchase) is provided to the foregoing by the user proving that the failure occurred or was discovered within the warranty period

4. An authorized independent service person or company representative has been permitted to inspect the product during regular business hours within a reasonable time after the problem was reported by the user.

VALLEY’s warranty obligation shall be discharged upon tender of replacement or repair. The purchaser refusal to accept the tender terminates VALLEY’s warranty obligation. Any product replaced or repaired during the warranty period will be covered during the remaining period of the original warranty. In no event shall the Seller’s liability under this warranty exceed the cost of repair or replacement of the product or the purchase price of the product.

VALLEY is not responsible for costs and claims that may arise from purchase of a product unsuited to the structure of the existing building. Any transformation or alteration made to a VALLEY product automatically voids the warranty. The manufacturer’s warranty is limited to repair or replacement (with a Valley product of equal value), provided the claim is made to an authorized dealer or directly to Valley within the warranty period. Labour costs and any other expenses entailed by replacement of a Valley product are not covered by the warranty. And does not include any cost of removal, reinstallation, transport and shipping of defective product, loss of time, salary or any other expenses as well as any consequential damages of any kind. Valley and its representatives shall not be liable for any injury, loss, cost or other damage, whether direct, consequential, incidental, or special that arise from any defect covered under this limited warranty.

For any warranty related inquiries, please email warranty@valleyacrylic.com

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ASSOCIATIONS

 

The Canadian Institute of Plumbing & Heating NKBA | National Kitchen & Bath Association DPHA | Decorative Plumbing & Hardware Association   Habitat for Humanity Canada | Affordable Housing​   

 

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