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Terms & Conditions

Warranty Terms and Conditions

At Valley Acrylic, we are proud of creating hand made quality products in Canada. Our manufacturing process favours artisanship over automation. All of our products are designed, manufactured and assembled by a team of highly trained craftspeople who are passionate about their work. Workers make a full, documented inspection at every step of production.

Valley offers the following express limited warranties on its products. These warranties extend only to the original owner/end-user for personal household use and start from the manufacturing date of the unit. For commercial uses, additional limitations apply.

This limited warranty, starting on the original purchase date, is only offered to the original purchaser who acquires the product directly from authorized Valley dealers. This limited warranty does not apply to cases in which a product was incorrectly installed, nor to damage due to negligence, misuse, thermal shocks, cigarette burn, fire, natural disasters or other accidents.

For a product delivered by Valley in Canada, the warranty applies on the terms and conditions of Canada and in the specific region where Valley has shipped the product. The same applies if a product has been shipped by Valley in the United States, the warranty applies under the terms and conditions of the United States, and in the specific region where Valley has delivered the product. The product is covered by this warranty for the designated time as long as it is installed in its original location and owned by its original owner. The replacement parts, if needed, are shipped to the retailer and the shipping costs are at the charge of the customer.

The warranty does not extend to:

  • Damage caused by cleaning, maintenance, or installation performed other than strictly in accordance with the information contained in the Instructions. 
  • Damage caused by the use of strong chemicals. 
  • Gloss reduction, scratching, or staining of the finish over time due to water impurities or atmospheric conditions. 
  • Damage due to installation error, product neglect, misuse, or abuse, accident, or negligence, whether caused by the purchaser, a contractor, or a service provider, or any other cause beyond the control of Valley.

The company will replace or repair the defective product subject to the following conditions:

  • Claim is made in writing to head office within 10 days of the problem being apparent. 
  • The product has been used in the manner that it was intended, this protection does not apply to any products that have been misused in any way.
  • The product must have been installed and cared for in line with our instructions.

Warranty Service

In order to obtain service provided under this warranty during regular business hours, contact the dealer or distributor who sold the unit, or VALLEY directly.

Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the model name and number and color finish of the product, and the date and place of purchase. Also include your original invoice. In order to assess any claim, we may have to inspect the product as installed before removal and must be provided with access to the product upon request. Except as provided herein, seller makes no warranty of any kind, express or implied, with respect to the product, its merchantability, or fitness for a particular purpose. Seller shall not be responsible for any indirect, incidental, or consequential damages resulting from the delivery, installation, or use of the product.

VALLEY will provide the warranty service described above when the following conditions have been met:

1. The failure is of the nature or type covered by the warranty

2. The user has informed an authorized VALLEY Agent or Warranty Service Department representative, of the nature of the problem during the warranty period

3. Conclusive evidence (e.g., proof of purchase) is provided to the foregoing by the user proving that the failure occurred or was discovered within the warranty period

4. An authorized independent service person or company representative has been permitted to inspect the product during regular business hours within a reasonable time after the problem was reported by the user.

VALLEY’s warranty obligation shall be discharged upon tender of replacement or repair. The purchaser refusal to accept the tender terminates VALLEY’s warranty obligation. Any product replaced or repaired during the warranty period will be covered during the remaining period of the original warranty. In no event shall the Seller’s liability under this warranty exceed the cost of repair or replacement of the product or the purchase price of the product.

VALLEY is not responsible for costs and claims that may arise from purchase of a product unsuited to the structure of the existing building. Any transformation or alteration made to a VALLEY product automatically voids the warranty. The manufacturer’s warranty is limited to repair or replacement (with a Valley product of equal value), provided the claim is made to an authorized dealer or directly to Valley within the warranty period. Labour costs and any other expenses entailed by replacement of a Valley product are not covered by the warranty. And does not include any cost of removal, reinstallation, transport and shipping of defective product, loss of time, salary or any other expenses as well as any consequential damages of any kind. Valley and its representatives shall not be liable for any injury, loss, cost or other damage, whether direct, consequential, incidental, or special that arise from any defect covered under this limited warranty.


 

Valley Acrylic Bath Warranty and Procedures Policy

All Valley Acrylic Bath Ltd. products are covered under a warranty period of one year, and only extend to the original owner; in other words, the warranty on Valley products is not transferable. You must provide a Proof of Purchase for warranty to be considered valid. Click here to view the individual products warranties

​Warranty is immediately voided if products or equipment are not installed or operated in accordance with instructions supplied by Valley.​

​Damage caused by wear and tear, abuse, carelessness, accident or misuse of the product will not be covered under our warranty. Warranty also does not apply to stains or malfunctions caused by corrosive chemicals or other such materials.

​Any labor charges incurred by the purchase to repair, replace, install or remove product are not covered by this warranty.​

 

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Terms of Payment: 
General payment terms are net 30 days. A rate of 2% monthly (26.82% per annum, compounded monthly) will apply to overdue accounts.  Failure to meet payment terms may result in delayed or halted shipments. 

Price:
All prices are in effect at the time of purchase unless a valid, formal quotation is provided in writing. Orders will be invoiced at the price in effect at the time the order is placed. Valley reserves the right to change list prices without notice.

Taxes: 
All published prices are exclusive of applicable taxes. 

Shipping: 
At Valley (Valley Acrylic Bath Ltd.) we follow a strict quality control procedure prior to shipping our goods.  As part of this procedure, we photograph each shipment prior to shipping, and these photographs are available to our customers if a claim to carrier becomes necessary. 

Before accepting any shipment from the carrier, please inspect the unit to make sure it is in good condition. 

Freight Claims:
Valley will only prepay and charge at customers’ request; these shipments will ship with insured value. If a PP & CH (prepaid and charge) shipment arrives damaged, do not sign the carrier’s waybill, and request the transport company to return damaged product to Valley.  Please call a Valley customer service representative and advise of shipment coming back to Valley Acrylic Bath Ltd., and to arrange shipment of a replacement order. 

Freight claims shipping collect will become the responsibility of the carrier. Valley will not be held responsible for damage incurred during shipping.  A new purchase order will be required for replacement items damaged in transit.  

Valley Specification Guide: 
We reserve the right to discontinue product at any time, or the right to change specifications or design without notice and without incurring obligation. All dimensions are approximate and subject to change without notice.

We recommend installing your shower base and completing tile work prior to ordering your shower door as finished measurements may vary due to tile and/or tile backing material thickness. 

Return Policy: 
Valley product(s) are eligible for return under the following conditions:

  1. Item is in original packaging, and item is in "as new" condition;
  2. Item has never been installed or used as display;
  3. Item is a stocked product that has not been discontinued, and is in current price catalog;
  4. Item received is incorrect/different from item ordered: this discrepancy must be reported within 24 hours of receipt of goods;
  5. Invoice shows item purchased within a 6-month period from date of RGA request; 
  6. Original Valley Acrylic Bath Ltd. purchase order will be required. 

Valley Products that are exempt from return: 

  1. Any custom item manufactured to customer's specifications/color(s); 
  2. Custom shower bases; 
  3. Any non-regularly stocked item(s), i.e. brought in by special request; 
  4. Any item which has been installed, drilled into, painted or changed from its original condition in any way; 
  5. Any product which has been exposed to weather or poor storage conditions; 
  6. Any product which has been altered or equipped with parts or accessories, such as jetting etc. 

Procedure for Return: 
A 25% restocking fee along with return freight charges will apply to all eligible items returned to Valley Acrylic Bath Ltd. 

If your product is applicable for return: you must complete an RGA (Returned Goods Authorization) form and submit to Valley Acrylic Bath Ltd. An item can only be shipped back once Valley has provided you with an RGA number. Freight will be the responsibility of the sender.  

All returned merchandise will be inspected thoroughly for damage and functionality prior to issuing credit. Valley reserves the right to reduce or modify reimbursement credit if repairs are required to bring item back to as new condition. 

Shower doors will not receive credit if box has been opened. All unopened shower doors eligible for return are inspected thoroughly upon arrival; parts are counted for and verified to ensure all components of the door are intact before credit can be issued.

If any item has been misshipped and this is an error by Valley, then Valley will cover the return freight and no restocking fee will apply. Item must be in the same condition as when it left Valley's facility in Mission, B.C. 

Cleaning & Care: 
Our products can be cleaned using a mild soap and water on a weekly basis.

To soften mineral deposits on tubs and shower bases with a natural cleaner, use a water and vinegar solution. Do not use abrasive cleaners as they can cause irreversible damage to the acrylic items.     

For a natural cleaner on your acrylic products, we suggest wetting baking soda with water to form a paste. Rub the paste on a sponge or brush to clean. For stubborn stains, let the cleaner sit for an hour. 

Regular disinfections provide an effective defense against various types of bacteria susceptible of developing in the deposits that build up over time in all bathtubs and showers.

For daily cleaning, use a moist cloth and gentle liquid detergent.

For acrylic surfaces, occasional use of a special acrylic surface cleaner will add luster and protect the finish. Do not use abrasive cleaners, scrapers, metal brushes, or any items or products that could scratch or dull the surface.

Paint stains: Use either turpentine or paint thinner. 

Joint Compound: Use a plastic or wood spatula covered with a damp cloth. Do not use a metal blade or a metal brush. If a rubber mat is used, it must be removed immediately after each use.

Ignoring this recommendation will cause damage not covered by the warranty.

Cleaning Shower Doors:
Cleaning excess water with a squeegee or sponge after each use will greatly lessen the cleaning required on your shower door overtime. 

You may wish to try using: 

  • 8 oz. (1 cup) of warm vinegar
  • 8 oz. (1 cup) of Dawn 

Put the vinegar in the microwave for about two minutes to get it warm.  Then mix the vinegar and the Dawn in a spray bottle.  Spray the mixture on the glass and scrub with a sponge.  Wipe clear. 

ASSOCIATIONS

 

The Canadian Institute of Plumbing & Heating NKBA | National Kitchen & Bath Association DPHA | Decorative Plumbing & Hardware Association   Habitat for Humanity Canada | Affordable Housing​   

 

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