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Terms and Conditions

Price:

All prices are in effect at the time of purchase unless a valid, formal quotation is provided in writing. Orders will be invoiced at the price in effect at the time the order is placed. Valley reserves the right to change list prices without notice.

Taxes:

All published prices are exclusive of applicable taxes.

Shipping:

At Valley (Valley Acrylic Bath Ltd.) we follow a strict quality control procedure prior to shipping our goods.  As part of this procedure, we photograph each shipment prior to shipping, and these photographs are available to our customers if a claim to carrier becomes necessary.

Before accepting any shipment from the carrier, please inspect the unit to make sure it is in good condition.

Freight Claims:

Valley will only prepay and charge at customers’ request; these shipments will ship with insured value. If a PP & CH (prepaid and charge) shipment arrives damaged, do not sign the carrier’s waybill, and request the transport company to return damaged product to Valley.  Please call a Valley customer service representative and advise of shipment coming back to Valley Acrylic Bath Ltd., and to arrange shipment of a replacement order.

Freight claims shipping collect will become the responsibility of the carrier. Valley will not be held responsible for damage incurred during shipping.  A new purchase order will be required for replacement items damaged in transit. 

Valley Specification Guide:

We reserve the right to discontinue product at any time, or the right to change specifications or design without notice and without incurring obligation. All dimensions are approximate and subject to change without notice.

We recommend installing your shower base and completing tile work prior to ordering your shower door as finished measurements may vary due to tile and/or tile backing material thickness.

Return Policy:

Valley product(s) are eligible for return under the following conditions:

  1. Item is in original packaging, and item is in "as new" condition;
  2. Item has never been installed or used as display;
  3. Item is a stocked product that has not been discontinued, and is in current price catalog;
  4. Item received is incorrect/different from item ordered: this discrepancy must be reported within 24 hours of receipt of goods;
  5. Invoice shows item purchased within a 6-month period from date of RGA request;
  6. Original Valley Acrylic Bath Ltd. purchase order will be required.

Valley Products that are exempt from return:

  1. Any custom item manufactured to customer's specifications/color(s);
  2. Custom shower bases;
  3. Any non-regularly stocked item(s), i.e. brought in by special request;
  4. Any item which has been installed, drilled into, painted or changed from its original condition in any way;
  5. Any product which has been exposed to weather or poor storage conditions;
  6. Any product which has been altered or equipped with parts or accessories, such as jetting etc.

Procedure for Return:

A 25% restocking fee along with return freight charges will apply to all eligible items returned to Valley Acrylic Bath Ltd.

If your product is applicable for return: you must complete an RGA (Returned Goods Authorization) form and submit to Valley Acrylic Bath Ltd. An item can only be shipped back once Valley has provided you with an RGA number. Freight will be the responsibility of the sender. 

All returned merchandise will be inspected thoroughly for damage and functionality prior to issuing credit. Valley reserves the right to reduce or modify reimbursement credit if repairs are required to bring item back to as new condition.

Shower doors will not receive credit if box has been opened. All unopened shower doors eligible for return are inspected thoroughly upon arrival; parts are counted for and verified to ensure all components of the door are intact before credit can be issued.

If any item has been misshipped and this is an error by Valley, then Valley will cover the return freight and no restocking fee will apply. Item must be in the same condition as when it left Valley's facility in Mission, B.C.

 

ASSOCIATIONS

 

The Canadian Institute of Plumbing & Heating NKBA | National Kitchen & Bath Association DPHA | Decorative Plumbing & Hardware Association   Habitat for Humanity Canada | Affordable Housing​   

 

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