Valley product(s) are eligible for return under the following conditions:
Item is in original packaging, and item is in “as new” condition;
Item has never been installed or used as display;
Item is a stocked product that has not been discontinued, and is in current price catalog;
Item received is incorrect/different from item ordered: this discrepancy must be reported within 24 hours of receipt of goods;
Invoice shows item purchased within a 3-month period from date of RGA request;
Original Valley Acrylic Bath Ltd. purchase order will be required.
Valley Products that are exempt from return:
Any custom item manufactured to customer’s specifications/color(s);
Any non-regularly stocked item(s), i.e. MTO (made to order) items and items brought in by special request;
Any item which has been installed, drilled into, painted or changed from its original condition in any way;
Any product which has been exposed to weather or poor storage conditions;
Any product which has been altered or equipped with parts or accessories, such as jetting etc.
Procedure for Return:
A standard 25% restocking fee along with return freight charges will apply to all eligible items returned to Valley Acrylic Bath Ltd.
If your product is applicable for return, please contact a Valley representative and they will assist you. An item can only be shipped back once Valley has provided you with an RGA number. The RGA paperwork provided by Valley must be sent alongside the returning shipment. Products returned without any paperwork or without an RGA number will not be accepted at our facility.
Product must be returned within 30 business days from the day the RGA is originally issued. If product is not returned within this period, the RGA will be cancelled. Another RGA can be issued at a later date upon the customer’s request.
All returned merchandise will be inspected thoroughly for damage and functionality prior to issuing credit. Valley reserves the right to reduce or modify reimbursement credit if repairs are required to bring item back to as new condition.
Any returned merchandise that’s damaged during transit is not eligible for return. Valley recommends insuring your returning shipments to avoid a credit rejection.
Shower doors will not receive credit if box has been opened. All unopened shower doors eligible for return are inspected thoroughly upon arrival; parts are counted for and verified to ensure all components of the door are intact before credit can be issued.
We have a Non-Return, Non-Refund policy for all the parts including cartridges, hoses, spray heads, etc. Once a customer makes a purchase, they will not be able to return that item for a replacement or refund.