Valley Warranty

Valley Acrylic Bath Ltd. (herein referred to as “VALLEY”) offers the following limited warranties on its products. These warranties extend only to the original owner/end-user for personal household use. The warranty period will start officially from the original purchase date that’s noted on the proof of purchase. For commercial uses, additional limitations apply. A proof of purchase is mandatory in order to proceed with any warranty claim. Having a proof of purchase allows our team to ensure that the  Valley product you own was purchased through an authorized VALLEY dealer.

The warranty will be void if the customer does not have a proof of purchase, or if the product has been moved from its initial place of installation.

Further, please be aware that the following warranty shall not apply following incorrect operating or installation procedures, breakage or damages caused by normal wear and tear, fault, carelessness, abuse, misuse, misapplication, improper maintenance, alteration or modification of the unit, as well as chemical or natural corrosion, accident, fire, flood, act of God or any other casualty. This warranty shall not apply to stains or malfunctions caused by ferrous water, hard water or salty water. For detailed information regarding VALLEY’s limited warranty, please scroll to the bottom of this page.

It is the responsibility of the owner/installer to inspect any VALLEY product prior to installation. Should inspection reveal any damage or defect in the finish, please call us at 1-877-398-8827 (TUBS) right away. The warranty does not cover damages or defects in the finish once the unit has been installed. Any transformation or alteration made to a VALLEY product automatically voids the warranty.

The limited warranty will be as follows:

ACRYLIC PRODUCTS: Pertains to acrylic products such as skirted bathtubs, drop-in bathtubs, corner bathtubs, undermount bathtubs, above floor rough-in bathtubs, double-skirt bathtubs, bath/shower combo units, acrylic shower bases, custom acrylic bases, and Tile Me shower bases.

  • Residential: These products have a limited warranty for residential use for a period of up to 20 years from the original purchase date, against any failure from improper manufacturing defects.
  • Commercial: These products have a limited warranty for commercial use for a period of up to 5 years from the original purchase date, against any failure from improper manufacturing defects. 

ACRYLIC WALL PANELS: Pertains to all acrylic wall panels that are meant to be used as a surround for showers and tubs.

  • Residential: These products have a limited warranty for residential use for a period of up to 2 years from the original purchase date, against any failure from improper manufacturing defects.
  • Commercial: These products have a limited warranty for commercial use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects.

FREESTANDING ACRYLIC BATHTUBS: Pertains to all acrylic freestanding bathtubs.

  • Residential: These products have a limited warranty for residential use for a period of up to 2 years from the original purchase date, against any failure from improper manufacturing defects.
  • Commercial: These products have a limited warranty for commercial use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects.

WALK-IN ACRYLIC BATHTUBS: Pertains to all acrylic walk-in bathtubs, such as the LIFE series.

  • Residential: These products have a limited warranty for residential use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects.
  • Commercial: These products have a limited warranty for commercial use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects

CAST RESIN PRODUCTS: Pertains to all basins and freestanding bathtubs that are made out of cast resin.

  • Residential: These products have a limited warranty for residential use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects.
  • Commercial: These products have a limited warranty for commercial use for a period of up to 6 months from the original purchase date, against any failure from improper manufacturing defects.

SHILA STONE PRODUCTS: Pertains to Shila Stone basins (above counter, undermount, vessel, drop-in, wall-mount, freestanding), shower bases, freestanding bathtubs, corner shelves and wall panels.

  • Residential: These products have a limited warranty for residential use for a period of up to 4 years from the original purchase date, against any failure from improper manufacturing defects. This does not apply to any custom finishes — please see below for warranty information on Colour Me, Marble, Flake and Sparkle Series products.
  • Commercial: These products have a limited warranty for residential use for a period of up to 1 years from the original purchase date, against any failure from improper manufacturing defects. This does not apply to any custom finishes — please see below for warranty information on Colour Me, Marble, Flake and Sparkle Series products.

AURA STONE PRODUCTS: Pertains to all basins (freestanding and otherwise) made out of Aura Stone.

  • Residential: These products have a limited warranty for residential use for a period of up to 3 years from the original purchase date, against any failure from improper manufacturing defects.
  • Commercial: These products have a limited warranty for commercial use for a period of up to 1 years from the original purchase date, against any failure from improper manufacturing defects.

CERAMIC BASINS: Pertains to undermount, above counter/vessel, and drop-in basins

  • Residential: These products have a limited warranty for residential use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects.
  • Commercial: These products have a limited warranty for commercial use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects.

STAINLESS STEEL SINKS: Pertains to all stainless steel sinks.

  • Residential: These products have a limited warranty for residential use for a period of up to 3 years from the original purchase date, against any failure from improper manufacturing defects.
  • Commercial: These products have a limited warranty for commercial use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects.

FAUCETS & VALVES: Pertains to single hole, two hole, widespread, wall-mount, roman tub fillers, freestanding and kitchen faucets. This also covers universal rough-in valves.

  • Residential: These products have a limited 1 year warranty period, with the exception of the cartridges which have a limited lifetime warranty from the original purchase date against any failure from improper manufacturing defects. (If you can present your proof of purchase, we will provide the replacement cartridge at no charge to you.)
  • Commercial: These products have a limited 1 year warranty period, with the exception of the cartridges which have a limited lifetime warranty from the original purchase date against any failure from improper manufacturing defects. (If you can present your proof of purchase, we will provide the replacement cartridge at no charge to you.)

TOILETS: Pertains to all freestanding toilets and does not include toilet seats.

  • Residential: These products have a limited warranty for residential use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects.
  • Commercial: These products have a limited warranty for commercial use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects

SHOWER RAILS & MIXERS: Pertains to hand shower rails, and wall-mount shower mixers.

  • Residential: These products have a limited warranty for residential use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects.
  • Commercial: These products have a limited warranty for commercial use for a period of up to 6 months from the original purchase date, against any failure from improper manufacturing defects.

SHOWER PANELS: Pertains to any shower panel units.

  • Residential: These products have a limited warranty for residential use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects. The cartridge has a limited lifetime (If you can present your proof of purchase, we will provide the replacement cartridge at no charge to you.)
  • Commercial: These products have a limited warranty for commercial use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects. The cartridge has a limited lifetime (If you can present your proof of purchase, we will provide the replacement cartridge at no charge to you.)

GLASS DOORS: Pertains to all shower doors, tub doors and fixed glass panels.

  • Residential: These products have a limited warranty for residential use for a period of up to 5 year from the original purchase date, against any failure from improper manufacturing defects.
  • Commercial: These products have a limited warranty for commercial use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects.

ACCESSORIES: Pertains to soap dispensers, toilet accessories such as towel rings, robe hooks, towel bars, paper holders, as well as shelves and stools.

  • Residential: These products have a limited warranty for residential use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects.
  • Commercial: These products have a limited warranty for commercial use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects.

CUSTOM PLATING FINISHES: This includes any plumbing fixtures that are plated in a custom Oil Rubbed Bronze, Brushed Gold, Gold, Brushed Brass, Polished Brass, Dark Copper, Brushed Rose Gold, Rose Gold, Charcoal Nickel, Brushed Nickel, Nickel Silver, Brushed Chrome, Chrome, or Matte Black finish. Finishes on drains are not covered by the warranty, nor the normal wear of any finish. Normal wear and tear is the expected decline in the condition of a product/finish due to normal everyday use.

Disclaimer: Please be aware that any gold finish, such as rose gold or brushed gold, is more prone to scratching as gold tends to oxidize much faster than other finishes. Further, gold is a very “soft” finish so any contact with rough fabrics or rough handling will cause the product to produce scratches.

  • Residential: The custom “finish” of the product is warranted for residential use for a period of 1 year, from the original purchase date against any manufacturing defects. This does not apply to normal wear and tear or misuse of said custom products.
  • Commercial: The custom “finish” of the product is warranted for commercial use for a period of 6 months, from the original purchase date against any manufacturing defects. This does not apply to normal wear and tear or misuse of said custom products.

CUSTOM FINISHES: Pertains to standard and high-end Colour Me finishes, Flake series, Marble Series and Sparkle series finishes for Shila Stone and acrylic products.

  • Residential: The custom “finish” of the product is warranted for residential use for a period of up to 1 year, from the original purchase date against any manufacturing defects. This does not apply to normal wear and tear or misuse of said custom product.
  • Commercial: The custom “finish” of the product is warranted for commercial use for a period of up to 1 year, from the original purchase date against any manufacturing defects. This does not apply to normal wear and tear or misuse of said custom product.

BATH FURNITURE (VANITIES): Pertains to wall hung and freestanding bath furniture units, including the basins and mirrors (if included). This warranty also applies to non-LED and LED mirrors.

  • Residential: These products have a limited warranty for residential use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects.
  • Commercial: These products have a limited warranty for commercial use for a period of up to 1 year from the original purchase date, against any failure from improper manufacturing defects.

JETTING SYSTEM: Pertains to all of Valley’s jetting mechanisms, including air and hydro jets, as well as any other jetting systems.

  • All air blowers, pumps, electronic controls and remote controls have a limited warranty period of 1 year from the date of purchase by the initial owner/end-user, to be free of defects in the manufacturing, material and workmanship. This applies to both residential and commercial A proof of purchase is required; see further details below.
  • Warranty Exclusions for Blowers:
    • Chemical alteration
    • Over voltage
    • Transport or impact damage
    • Opened or modified components
    • Normal wear of the motor brushes
    • Water infiltration into the motor
  • Warranty Exclusions for Pumps:
    • Chemical alteration
    • Over voltage
    • Transport or impact damage
    • Opened or modified components
    • Components altered by water quality or chemical products
    • Wet-end blockage by residues. (e.g., hair)
  • Warranty Exclusions for Electronic controls & Remote controls:
    • Chemical alteration
    • Over voltage
    • Transport or impact damage
    • Opened or modified components

MORE DETAILS REGARDING LIMITED WARRANTY

In order to obtain service provided under this warranty during regular business hours, please connect with our Warranty department at warranty@valleyacrylic.com or call 1-877-398-8827 (TUBS).

Please be sure to provide all pertinent information regarding your claim, including a proof of purchase (i.e. receipt), a complete description of the problem, the model name and number and color or finish of the product, as well as the date and place of purchase. In order to assess any claim, we may have to inspect the product as installed before removal and must be provided with access to the product upon request.

VALLEY’s warranty obligation shall be discharged upon tender of replacement or repair. The purchaser refusal to accept the tender terminates VALLEY’s warranty obligation. Any product replaced or repaired during the warranty period will be covered during the remaining period of the original warranty. In no event shall the Seller’s liability under this warranty exceed the cost of repair or replacement of the product or the purchase price of the product.

VALLEY is not responsible for costs and claims that may arise from purchase of a product unsuited to the structure of the existing building. The manufacturer’s warranty is limited to repair or replacement (with a VALLEY product of equal value), provided the claim is made to VALLEY within the warranty period. Labour costs and any other expenses entailed by replacement of a VALLEY product are not covered by the warranty and does not include any cost of removal, reinstallation, transport and shipping of defective product, loss of time, salary or any other expenses as well as any consequential damages of any kind. VALLEY and its representatives shall not be liable for any injury, loss, cost or other damage, whether direct, consequential, incidental, or special that arise from any defect covered under this limited warranty.